Qian Hu is an integrated "one-stop" ornamental fish service provider ranging from breeding of Dragon Fish, farming, importing, exporting and distributing of ornamental fish as well as manufacturing of aquarium and pet accessories and distributing them to local and overseas customers. Currently, Qian Hu has presence in 4 countries, namely, Singapore, Malaysia, Thailand, and China, which consists of 10 subsidiaries associates (collectively known as "the Group").     Our Business   Our main business activities can be classified into: Ornamental fish The Group engages in the total ornamental fish process, which includes import, export, breeding, quarantine, conditioning, farming and distribution activities. Ornamental fish are imported from countries in South-East Asia, South America and Africa. The Group currently exports over 500 species and varieties of ornamental fish directly to more than 65 countries as well as distributes to local retailers and exporters.The "Qian Hu" Dragon Fish is increasingly regarded as a premium brand in Northeast China. Accessories The distribution of accessories complements the ornamental fish operations by providing a "one-stop" shop to meet customers' aquarium needs. The Group distributes more than 5,000 types of aquarium and pet accessories for more than 20 major manufacturers and principals to local retailers and to wholesalers in Asia, including supermarkets operated by NTUC FairPrice, Cold Storage, Carrefour, Lotus and Tesco, etc. In addition, the Group has developed its own brands of aquarium and pet accessories under the name "Ocean Free", "Delikate", "BARK", "Nature's Gift" and "ARISTO-CATS YI HU". The Group also has production facilities in Guangzhou, China to manufacture aquarium and pet accessories for the Group as well for third parties. Plastic bags As an ancillary business, the Group manufactures plastic bags for its own use in the packing of ornamental fish for sale in a separate factory located in Woodlands. The plastic bags are also supplied to third parties in the ornamental fish, food and electronics industries.   Our Stakeholders   At Qian Hu, we have a number of stakeholders who, in our opinion, are absolutely crucial to the success of our Group:     -  Our People who make things happen -  Our Customers whom we exist for -  Our Community & The Environment that we are an integral part of -  Our Shareholders & Investors who place their faith in us   Our People       The Qian Hu Work Culture A positive, supportive, fair environment Contributing staff are rewarded Staff who do not contribute are penalised Regular chill-out sessions Job enlargement and rotation Training   Our people are the primary drivers of growth, the very catalyst that makes the Qian Hu brand tick. This is even more crucial as we aim to be the world's biggest ornamental fish and pet services provider. Whilst that may be a very tall order to achieve, and definitely our most challenging "Big Hairy Audacious Goal" (commonly known as BHAG), it is truly our vision that we strive to achieve. This year, Qian Hu was awarded the Singapore Quality Award which underscores our unwavering commitment towards achieving excellence throughout the Group - particularly, in the way we improve our customer focus, our efforts to excel, to deliver quality throughout the Qian Hu network, to encourage a culture of excellence in all of our people. We continually emphasise the need for continual learning and skills upgrading, and maintaining a culture of transparency, openness and innovation, backed by a system of performance-based rewards. Through the 360-degree assessment tool that gathers feedback regarding the effectiveness of leadership, as well as our Employee Opinion Survey (EOS) which provides our staff the opportunity to provide specific feedback, management is able to ascertain whether our culture of team playing, innovation and customer focus is effective. Our senior managers are always ready to listen to their feedback and improve their leadership.   Our Customers   Customers are the lifeblood of any organisation. Our customers - retail customers, ornamental fish importers, accessories manufacturers and distributors around the world -- are very important to us, and we manage these vital relationships by staying very close to them, and ensuring that we continually to exceed their expectations. In our business, the ability to source for new varieties of fish, timely delivery, prompt response in processing orders, are of utmost importance to our customers. With the aggressive launch of Qian Hu's The Pet Family retail stores in China, Thailand, Indonesia and Malaysia this year, there is a growing segment of customers who are increasingly crucial to our business success - the retail customers.   Our Community & The Environment   "All lives should be cherished and treasured"   Our public responsibility policy says it all. We strive to preserve our natural environment via our ISO-14001 certified Environment Management System. Throughout our farm, we recycle rain water in order to reduce the burden on our water resources. All waste or effluent water are treated before being released into the public waterways. Our staff are trained to recycle plastic bags, styrofoam and paper carton boxes, and even rubber bands which we use daily in our activities. Visitors to our farm are encouraged to recycle beverage cans.   Our support for the underprivileged in our community includes raising funds for homes of the aged, and other charities through our annual charity fund raising event held in June 2004 at Parkway Parade. Our staff are encouraged to participate in the dollar for dollar contribution programme. We also organise free farm visits to underprivileged children. We are very much aware of the plight of endangered wildlife, and all of our operations conform to the United Nations' Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES).   Our Shareholders & Investors   Excellence in corporate transparency and governance are our top priorities. Since our listing in 2000, we had set out to trail-blaze the cause of greater corporate transparency by being the first listed company to record shareholders' questions and comments and to make available our AGM minutes through our website, www.qianhu.com, and the SGXNET. Shareholders who are not able to attend the AGM would also be able to channel their questions or comments via fax, email or through our automated telephone hotline. One of the earliest to report our earnings on a results basis, Qian Hu has continually ensured that we remain accessible to the media and investors. In 2000, we were the first listed company to initiate the online open forum on Shareinvestor.com so that investors and shareholders were able to gain a better understanding of our very unique business and industry. In addition, they can get regular updates through a dedicated Investors Corner on our website www.qianhu.com.   仟湖集团是一家"一站式"观赏鱼服务集成供应商，经营范围包括龙鱼饲养，养鱼业，进出口和分销观赏鱼，生产水族业及宠物配件器材并分销到本地及海外的客户。 如今仟湖集团已经在四个国家设有十间子公司（合称为集团），这四个国家分别是新加坡，马来西亚，泰国和中国。     我们的业务   我们的主营业务有： 观赏鱼 集团致力于提供观赏鱼业的全套服务，包括了进口，出口，繁殖，检疫，调养，屯养以及分销。观赏鱼是从东南亚，南美和非洲进口的。如今仟湖已经直接向全球六十五个国家直接出口多达五百多种的观赏鱼，同时还分销给本地零售商及出口商。在中国的东北部，仟湖渐渐成为观赏鱼业的知名品牌。 配件 在主营观赏鱼之余，仟湖也从事水族业配件的分销，从而形成"一站式"服务来全面满足客户的需求。集团为二十多个知名配件品牌生产商分销五千多种水族及宠物配件，分销对象既有本地零售商，也包括了一些亚洲的批发商，诸如职总消费合作社  (NTUC FairPrice) ，冷藏公司  (Cold Storage) ， 家乐福 (Carrefour) ， Lotus and Tesco  这样的大型连锁超市。 与此同时集团还创立了自己的水族宠物配件的品牌，如　 "Ocean Free"， "Delikate"，"BARK"，"Nature's Gift"  和 "ARISTO-CATS YI HU"。集团还在中国广州设立了生产基地，为集团及其它第三方客户生产水族及宠物配件。 塑料包装袋 作为集团的一项辅助型行业，仟湖在新加坡兀兰  (Woodlands of Singapore) 设立了一家独立工厂来生产塑料包装袋，既可用于包装待售的观赏鱼，也供货给水族业，餐饮业及电子业的第三方客户。   我们的利益协同体   这个利益协同体对我们集团的成功起着决定性的作用，他们是一群和仟湖息息相关的人们：     - 为仟湖尽心尽力的员工 - 为之服务的顾客 - 互为一体的社区及环境 - 把信任交给我们的股东及投资商   我们的员工 　      仟湖企业文化 积极的，协助的，公正的环境 有功必奖 赏罚分明 定时交流 扩大工作职能，轮换工种 培训   我们的员工是推动我们前进的主要动力，这一点在我们力争成为世界上最大的观赏鱼及宠物服务提供商时尤显重要。虽然对我们而言这是个很具挑战的目标，甚者可以说是个野心勃勃的目标，但我们已经在朝着这个目标前进。 2004年我们被授予了新加坡素质奖 (Singapore Quality Award)，这是对我们整个集团为追求卓越品质所作出的不懈努力的肯定，尤其对我们在力求以客户为中心，追求卓越品质，在仟湖全程商业网络范围中确保产品品质以及在员工中营造一种追求高品质的企业文化氛围这些方面所取得成就的嘉奖。 我们始终强调坚持学习和不断提高技能的重要性，并在以表现为衡量尺度的奖励机制上建立一种透明，开放，创新的企业文化氛围。 通过搜集关于领导效能的反馈意见这样一个三百六十度的全方位的评测工具以及能让员工有机会表达特殊意见的员工意见调查 (Employee Opinion Survey)，我们的管理层能够确定我们所建立的＂合作，创新和客户至上＂这样的企业文化是否有效。我们的高层管理人员非常乐意听取这样的反馈意见来提高他们的管理水平。   我们的顾客   顾客是企业的血液。我们的顾客 - 无论是零售顾客，观赏鱼进口商，还是配件生产商及遍布全球的分销商，对我们来说都是非常重要的。我们尽力接近我们的顾客来协助好客户关系，并总是确保我们所做的超其所需。 我们知道在我们的业务中，能够发掘观赏鱼的新品种，及时递送，迅速处理订单对我们提高服务水平尤为重要。 随着仟湖今年在中国，泰国，印度尼西亚和马来西亚设立宠物家族零售连锁店计划的顺利实施，我们的客户群又大大增加了，这些零售顾客对我们的业务成功非常关键。   我们的社区及环境   "每一个生命都值得爱护和珍惜"   我们的公共责任感让我们如是说。我们通过获取了 ISO-14001认证的环境管理系统 (Environment Management System) 来保护我们的环境。在我们的养殖场，我们采取了循环利用雨水的办法来减轻我们水资源的负担。所有的废物或废水在排入到公共水资源前都会作排污处理。我们的员工专门受训循环利用塑料袋，styrofoam，纸板盒，甚至日常所用的橡胶带。来我们养鱼场的参观客也被鼓励循环再利用饮料罐。   我们也热心帮助我们周围的残障人士，包括为老龄院募捐，以及在2004年六月于  Parkway Parade  举办的年度慈善金募捐活动中的一些其他慈善活动等等。我们鼓励我们的员工参加企业员工等值捐献 (dollar for dollar) 活动。我们也常组织那些残障儿童来免费参观我们的鱼场。 我们非常了解很多珍稀野生动物濒临灭绝的状况，我们所有的工作流程都是符合联合国关于濒临灭绝珍稀野生动植物国际贸易的有关条例  (CITES) 。   我们的股东及投资商   商业信息的透明度和优质的管理是我们一直致力达到的。自从我们2000年上市以来，我们是第一家在自己的网站上  (www.qianhu.com)  记录股东的问题和评论，并在其上公布股东大会会议纪录的上市公司。这样一来那些不能参加股东大会的股东也可以通过传真，电子邮件或自动电话服务热线来提出问题或发表评论。 仟湖一直都与媒体和投资商保持紧密联系，是最愿意在基于事实的基础上透露收入的公司之一。2000年我们是第一家在  Shareinvestor.com  上开辟了公开论坛的上市公司，以此让我们的投资商和股东有机会更好的了解我们的每个业务和整个行业。此外他们还可以通过仟湖网站  (www.qianhu.com)  上的投资者之窗栏目来了解有关最新的动态。